Pre-information form

Seller details

Name: [Company name] · Address: [Address] · Phone: [Phone] · Email: [Email] · MERSİS No: [MERSİS]

Product and price

The main features of the product you order (name, colour, size, quantity), the total price including taxes and the shipping cost are shown in the order summary at checkout before you confirm your order.

Checkout

Payments by credit and debit card are taken through [payment provider]. We don't store your card details.

Delivery

Products are made to order. Production takes [X–Y] business days, after which the product is shipped to your delivery address. Delivery never exceeds the legal maximum of 30 days.

Right of withdrawal

You may withdraw within 14 days of receiving the product without giving a reason. Send your withdrawal notice to [Email]. The right of withdrawal does not apply to personalised products. Details: Returns and exchanges.

Complaints and objections

You can send requests and complaints to [Email]. Disputes fall under the jurisdiction of Consumer Arbitration Committees and Consumer Courts, within the monetary limits announced by the Ministry of Trade.